Control Panel Login

Email - Failed Connection

Some ISPs, including DCAnet, AT&T WorldNet, MindSpring, MSN, Prodigy Internet, Sprynet, EarthLink, and NetZero, require you to send all outgoing messages through their mail servers.

In these cases when you try to send a message, you'll see an error similar to the following:

The connection to the server has failed. Account: 'mail.yourdomain.com',
Server: 'mail.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
Socket Error: 10060, Error Number: 0x800CCC0E


You'll need to reconfigure your outgoing mail server settings as follows:

  1. Launch Outlook Express as usual.

  2. From the Tools menu, select Accounts.

  3. Select the Mail tab.

  4. Launch Outlook Express as usual.

  5. Select the server to your account and click the Properties button.

  6. Select the Servers tab.

  7. Change the Outgoing mail (SMTP) setting to the one required by your ISP:

  8. If you're using DCAnet, enter postoffice.dca.net

  9. If you're using AT&T WorldNet, enter mailhost.worldnet.att.net

  10. If you're using MindSpring, enter smtp.mindspring.com

  11. If you're using Microsoft's MSN, enter smtp.email.msn.com

  12. If you're using Prodigy Internet, enter smtp.prodigy.net

  13. If you're using Sprynet, enter smtp.sprynet.com

  14. If you're using EarthLink, enter mail.earthlink.net

  15. If you're using NetZero, enter smtp.netzero.net

  16. If you're using AltaVista Free Access, enter email.1stup.com

  17. If you're using another ISP, contact your ISP for the correct setting for their outgoing (or "SMTP") mail server.

  18. Click OK to close the Properties window and then Close to close the Internet Accounts window.

  19. Close Outlook Express and then restart it.

  20. You should now be able to send and receive e-mail from your account using AT&T WorldNet, Prodigy Internet, NetZero, or other ISPs.