TERRASITE LLC
CUSTOMER SERVICE AGREEMENT
This is an agreement between you and
Terrasite LLC
regarding your use of Terrasite's computer, interactive information,
communication and server management service. This Agreement governs the
terms and conditions under which Terrasite makes the services offered
by Terrasite available to individual consumers through a personal computer
or similar access, or to individual consumers or small businesses in connection
with the " Terrasite " webhosting or similar services. Under this Agreement,
you must comply with Terrasite's then current "Acceptable Use Policy,"
as updated from time to time by Terrasite, which can be viewed at http://www.terrasite.com/aup.htm.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY UTILIZING TERRASITE'S SERVICES
YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND Terrasite'S ACCEPTABLE USE POLICY.
1. Terrasite will host an account for you, the purchaser (hereafter
referred to as the
Account Holder), for the Account Holder's chosen
domain name, for the period of time (the
Term) corresponding with
the payment plan chosen by the Account Holder. This contract will be automatically
renewed at the end of the Term and each successive renewal term, unless
terminated prior. Termination of services by the Account Holder must be
given by filling out the cancellation form on our website, at least 30 days
prior to the termination date. Phone, fax and email notification is not
acceptable.
2. Terrasite's services are provided on an as is, as available
basis without warranties of any kind, either express or implied, including,
but not limited to, warranties of merchantability, fitness for a particular
purpose or non-infringement. Terrasite expressly disclaims any representation
or warranty that the Terrasite services will be error-free, secure
or uninterrupted. No oral advice or written information given by Terrasite,
its employees, licensors of the like, will create a warranty; nor may you
rely on any such information or advice. The terms of this Section will survive
any termination of this Agreement.
3. The Virtual Web Server Internet account and/or related electronic
services can only be used for legal purposes under all applicable international,
federal, provincial, and municipal laws. Violations of these or any other provisions of this
Agreement may result in termination of the services provided by Terrasite,
with or without the grant of a notice or cure period, such notice or cure
period to be granted at the sole discretion of Terrasite based upon
the severity of the violation. Terrasite reserves the right to refuse
service if any of the content within, or any links from, the Account Holder's
website is deemed illegal, misleading, or obscene, or is otherwise in breach
of Terrasite's then current
Acceptable Use Policy, in the sole
and absolute opinion of Terrasite. Notwithstanding anything in this
Agreement, the content of the Account Holder's website is the sole responsibility
of the Account Holder. The Account Holder agrees to indemnify and hold harmless
Terrasite from any and all claims, losses, damages, liabilities, judgments,
or settlements, including reasonable attorney's fees, costs, and other expenses
incurred by Terrasite, (collectively,
Claims) related to or
in connection with the content of the Account Holder's website. The terms
of this Section will survive any termination of this Agreement.
4. Terrasite reserves the right to change, at any time, the
prices charged to the Account Holder for the services provided by Terrasite
5. The Account Holder agrees to follow generally accepted rules of
"Netiquette" when sending e-mail messages or posting to newsgroups. Account
Holder is responsible for security of its password. Terrasite will
not change passwords to any account without proof of identification, which
is satisfactory to Terrasite, which may include written authorization
with signature. In the event of any partnership break-up, divorce or other
legal problems that includes Account Holder, Account Holder understands
that Terrasite will remain neutral and may put the account on hold
until the situation has been resolved. Under no circumstances will Terrasite
be liable for any losses incurred by Account Holder during this time of
determination of ownership, or otherwise. The Account Holder agrees to indemnify
and hold harmless Terrasite from any and all Claims arising from such
ownership disputes. The terms of this Section will survive any termination
of this Agreement.
6. The Account Holder agrees not to harm Terrasite, its reputation,
computer systems, programming and/or other persons using Terrasite's
services. Terrasite reserves the right to select the server for Account
Holder's website for best performance. The Account Holder understands that
the services provided by Terrasite are provided on a shared server.
This means that one website cannot be permitted to overwhelm the server
with heavy CPU usage, for example from the use of highly active CGI scripts
or chat scripts. If the Account Holder's website overwhelms the server and
causes complaints from other users, the Account Holder has outgrown the
realm of shared servers, and will need to relocate it's website. Terrasite
will refund any unused portion of prepaid services. If the Account Holder
refuses to comply with this Section, then Terrasite has the right to
terminate the services provided to the Account Holder without any refunds
of the unused portion prepaid by the Account Holder. The Account Holder
agrees to indemnify and hold harmless Terrasite and any other Account
Holder from any and all Claims resulting from the Account Holder's use of
the services provided by Terrasite The terms of this Section will survive
any termination of this Agreement.
7. The Account Holder's rights and privileges under this Agreement
cannot be sold or transferred without the prior written consent of Terrasite.
8. If the Account Holder sells or resells advertising or webspace
to a third party then the Account Holder will be responsible for the contents
of that advertising and the actions of that third party. Terrasite
has the absolute right to reject any advertising or other third party content
that is illegal, offensive or otherwise in breach of the then current Terrasite
Acceptable Use Policy. The e-mail distribution by the Account Holder
of "SPAM", "JUNK MAIL", or "UNSOLICITED COMMERCIAL E-MAIL", is expressly
prohibited. If the Account Holder refuses to remove any advertising or other
third party content deemed objectionable by Terrasite, Terrasite
may terminate the services being provided to the Account Holder.
9. Terrasite will use its best efforts to maintain a full time
Internet presence for the Account Holder. The Account Holder hereby acknowledges
that the network may, at various time intervals, be down due, but not restricted
to, utility interruption, equipment failure, natural disaster, acts of God,
or human error. In no event shall Terrasite be liable to the Account
Holder for any damages resulting from or related to any failure or delay
of Terrasite in providing access to the Internet under this Agreement.
In no event shall Terrasite be liable to the Account Holder for any
indirect, special or consequential damages or lost profits arising out of
or related to this Agreement or the performance or breach thereof. The aggregate,
total liability of Terrasite under this Agreement, if any, shall in
no event or circumstance exceed the total amount actually paid by the Account
Holder hereunder. The terms of this Section will survive any termination
of this Agreement.
10. This Agreement applies to all accounts, sub-accounts, and alternative
account names associated with your principal account. The Account Holder
is responsible for the use of each account, whether used under any name
or by any person, and for ensuring full compliance with this Agreement by
all users of that account. A Terrasite account may not be transferred
without prior written approval from Terrasite. The Account Holder is
responsible for maintaining the confidentiality of his/her password. In
the event of a breach of security through the Account Holder's account,
the Account Holder will be liable for any unauthorized use of the Terrasite
services, including any damages resulting therefrom, until the Account Holder
notifies Terrasite 's customer service.
11. If Terrasite assigns the Account Holder an Internet Protocol
address in connection with the Account Holder's use of the Terrasite
services, the right to use that Internet Protocol address will remain with
and belong only to Terrasite, and the Account Holder will have no right
to use that Internet Protocol address except as allowed by Terrasite
in its sole and absolute discretion.
12. This Agreement constitutes the entire agreement between the Account
Holder and Terrasite with respect to the Terrasite services and
supersedes all prior agreements between the Account Holder and Terrasite.
Terrasite's failure to enforce any provision of this Agreement shall
not be construed as a waiver of any provision or right. In the event that
a portion of this Agreement is held unenforceable, the unenforceable portion
will be construed in accordance with applicable law as nearly as possible
to reflect the original intentions of the parties, and the remainder of
the provisions will remain in full force and effect. The terms of this Section
will survive any termination of this Agreement.
13. The parties shall attempt to resolve all disputes arising out
of this Agreement in a spirit of cooperation and with a problem-solving
mindset, without formal proceedings. Any dispute, which cannot be so resolved,
shall be subject to binding arbitration upon the written demand of either
party. Arbitration shall take place in Atlanta, Georgia. Should any legal action
permissible under this Agreement be instituted to enforce the terms and
conditions of this Agreement, in particular the right to collect money due
on unpaid invoices, the prevailing party shall be entitled to recover reasonable
attorney's fees and expenses incurred at both the trial and appellate levels.
The terms of this Section will survive any termination of this Agreement.
14. The Account Holder agrees to indemnify and hold Terrasite
harmless from any and all Claims resulting from or connected with any activities
conducted by the Account Holder. The Account Holder and Terrasite will
promptly notify the other upon receipt of any Claim or legal action arising
out of activities conducted pursuant to this Agreement. The rights and responsibilities
established in this paragraph will survive any termination of this Agreement.
15. Terrasite may include the Account Holder's name and contact
information in directories of Terrasite service subscribers for the
purpose promoting the use of the services by additional potential clients.
However, Terrasite is not authorized to print the Account Holder's
name, trademarks or other identifying information in any other advertising
or promotional materials without the prior written consent of the Account
Holder.
16. The interpretation and enforcement of this Agreement shall be
governed according the laws of the state of Georgia (excluding its choice
of law rules) and the federal laws of the United States of America applicable therein. The Account
Holder hereby consents to personal jurisdiction in the federal and state
courts of Georgia, United States for any action arising out of or relating to the
Account Holder's use of the Terrasite services. The federal and state
courts of Georgia, United States will have exclusive jurisdiction over all such
actions. In any such action, the prevailing party will be entitled to recover
all legal expenses incurred in connection with the action, including but
not limited to its costs, both taxable and non-taxable, and reasonable attorney's
fees. The terms of this Section will survive any termination of this Agreement.
17. Notices required by this Agreement shall be in writing and shall
be delivered either by personal delivery or by mail. If delivered by mail,
notices shall be sent by any express mail service; or by certified or registered
mail, return receipt requested; with all postage and charges prepaid. All
notices and other written communications under this Agreement shall be addressed
to the individuals in the capacities indicated below, or as specified by
subsequent written notice delivered by the party whose address has changed.